What really matters to customers in their buying journey?Let’s look at the stats on customer service:Oct 29, 2021Oct 29, 2021
Why Toyota’s 5S’s Will Change the Way You Work: Systematic Clearing OutIf like most busy professionals, decluttering your desk is not on the top of your never ending to do list, there are many tried and tested…Jul 21, 2021Jul 21, 2021
7 Ways to Improve Mental Health in Your Organisation Whilst Working from HomeWith a roadmap of eased restrictions, a sense of normality may be on the horizon, however many organisations are still working from home…Mar 30, 2021Mar 30, 2021
VALUE, will it help your organisation? Interview with Ketan Varia- DAY 05Over the last few days, we have heard from Ketan Varia, founder of Kinetik Solutions Ltd. On the importance of VALUE, how to define it…Oct 10, 2019Oct 10, 2019
How to use a game to identify contradictions and generate new ideas- An Interview with Ketan Varia…‘Your example yesterday really helped to bring to life how Kinetik can help an organisation! Aside from workshops and tailored change…Oct 10, 20191Oct 10, 20191
How Kinetik increased profits and customer satisfaction: An Interview with Ketan Varia — DAY 03‘We learnt yesterday that understanding the CUSTOMER JOURNEY is an integral part in understanding what clients value. So Ketan, can you…Oct 10, 2019Oct 10, 2019
‘Understand value, increase customer satisfaction, increase profits’ : An Interview with Ketan…‘Yesterday we talked about the 4 main dimensions of value: basic, functional, delight and indifferent. So, why is understanding the…Oct 10, 2019Oct 10, 2019
The Polygon of value: An Interview with Ketan Varia- DAY 01“Everything is worth what its purchaser will pay for it.”Oct 10, 2019Oct 10, 2019
Want to make your organisation more successful? Solve problems using SECAR.What it’s all about… SECAR is a tool that is often used for continuous improvment. It can be applied to any work process from simple…Jun 17, 2019Jun 17, 2019
Creativity in your Organisation Using ImprovisationBusinesses are trying to get an edge by innovating. Outside of technology, utilising the creativity of the workforce is on the mind of all…May 1, 2019May 1, 2019